Refund policy

💡 1. Overview

We aim to make refunds quick and fair. If you’ve returned your order or received a damaged or incorrect item, you’ll receive a refund promptly to your original payment method.

✅ 2. Refund Eligibility

Refunds are available when:

  • Items are returned within 14 days
  • Products are in original condition
  • Proof of purchase is provided

If your order was damaged or incorrect, we’ll cover the return costs too.

⏱️ 3. Refund Timeframes

Refunds are processed within 7 working days of receiving the returned goods. Banks or payment providers may take up to 10 working days to reflect the transaction.

💳 4. Refund Method

Refunds will be issued via the original payment method:

  • Credit or Debit Card
  • PayPal
  • Apple Pay

⚠️ 5. Partial Refunds

We may issue a partial refund if:

  • The product is returned damaged or incomplete (not our fault)
  • The product was part of a discounted bundle

🔍 6. Late or Missing Refunds

If you haven’t received your refund after 10 days:

  1. Check your bank or PayPal account
  2. Contact your bank provider
  3. If still unresolved, email support@letsbuybooks.com

📦 7. Faulty or Damaged Goods

Please email us within 7 days of receiving any faulty or incorrect item. We’ll arrange a replacement or full refund including return postage.

✉️ 8. Contact for Refund Queries

📧 support@letsbuybooks.com
📍 Unit 2, Vulcan House, Vulcan Road, Leicester, LE5 3EF