Delivery Policy

📦 1. Returns Overview

If you’re not 100% happy with your purchase, you can return your items within 14 days of delivery for a refund or exchange.

We want your experience with LetsBuyBooks.com to be simple, fair, and transparent.

✅ 2. Eligibility for Returns

  • Items must be unused, unmarked, and in original packaging.
  • Returns must be initiated within 14 calendar days of receipt.
  • Proof of purchase (order number or receipt) is required.

📬 3. How to Start a Return

Email support@letsbuybooks.com with:

  • Your name and order number
  • The reason for the return
  • Photos (if the item is damaged or incorrect)

We’ll respond within 48 hours with instructions.

🚫 4. Non-Returnable Items

We cannot accept returns for:

  • eBooks or downloadable items
  • Gift cards or vouchers
  • Clearance or marked “non-returnable” stock

📦 5. Where to Send Returns

LetsBuyBooks.com Returns Department
Unit 2, Vulcan House,
Vulcan Road, Leicester, LE5 3EF

Please include your order number and name inside the parcel.

💰 6. Return Shipping Costs

Return postage costs are the customer’s responsibility unless the item is faulty, damaged, or incorrect.

We recommend using a tracked postal service for safe return.

⏳ 7. Refunds After Return

Once we receive and inspect your return, we’ll issue a refund within 7 working days using your original payment method.

⚖️ 8. Legal Compliance

Our Returns Policy complies with the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.