Privacy policy

🏢 1. Who We Are

This Privacy Policy explains how Zoblit Limited T/A LetsBuyBooks.com (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or shop with us.

We respect your privacy and are committed to protecting your personal data.

🧾 2. What Information We Collect

a. Information You Provide Directly

  • Name and contact details (email, phone number, delivery address)
  • Payment details (processed securely through third-party providers)
  • Account login information (if you create an account)
  • Messages or queries you send us (via email or contact forms)

b. Information Collected Automatically

  • IP address, device type, and browser details
  • Website usage data (pages visited, time spent, links clicked)
  • Referring websites or marketing campaigns

c. Information from Third Parties

  • Payment processors (PayPal, Stripe, Klarna)
  • Analytics providers (Google Analytics, Facebook Pixel)
  • Marketing partners and affiliates (when you click our ads or email links)

🎯 3. How We Use Your Information

  • Process and deliver your orders
  • Manage payments, refunds, and billing
  • Communicate order updates and customer support
  • Improve our website, product range, and services
  • Send relevant promotions and offers (only if you opt-in)
  • Prevent fraud and ensure website security
  • Comply with legal and tax obligations

We never sell your personal data.

⚖️ 4. Our Legal Basis for Processing

  • Contractual necessity – to process your orders and deliver goods
  • Legitimate interest – to improve services, prevent fraud, and analyse sales
  • Consent – for marketing and cookie tracking (you can withdraw consent anytime)
  • Legal obligation – to comply with HMRC, tax, or law enforcement requirements

🔐 5. How We Store and Protect Your Data

Your personal data is stored securely on UK-based and GDPR-compliant servers. We use:

  • SSL encryption on all website transactions
  • Firewalls and access controls for sensitive data
  • Regular software and security updates

We never store full payment card details. All transactions are handled by secure third-party gateways such as PayPal, Stripe, or Apple Pay.

🤝 6. Sharing Your Information

We share your information only with trusted service providers necessary to operate our business, including:

  • Delivery partners (Royal Mail, DPD, Evri, etc.)
  • Payment processors (PayPal, Stripe, Klarna)
  • Analytics tools (Google Analytics, Meta/Facebook)
  • IT & website providers for technical maintenance
  • Marketing services (email or advertising platforms, only with your consent)

All partners are GDPR-compliant and only process your data on our instructions.

🍪 7. Cookies and Tracking Technologies

We use cookies to improve your shopping experience and analyse site performance. Cookies help us:

  • Keep your basket and checkout functional
  • Personalise product recommendations
  • Track website performance and marketing effectiveness

Learn more in our Cookies Policy.

📣 8. Marketing and Communications

If you’ve opted in, we may send you marketing emails, newsletters, or promotions. You can unsubscribe anytime using the link at the bottom of our emails or by contacting us directly.

We also use limited cookies and analytics tools to show relevant ads on other websites or social media platforms. We will never send spam or share your details with third parties for marketing without your consent.

🧍 9. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Rectify incorrect or outdated information
  • Request deletion of your data (“right to be forgotten”)
  • Restrict or object to processing
  • Withdraw consent for marketing or cookies at any time
  • Data portability – request a copy of your data in electronic form

To exercise these rights, email us at support@letsbuybooks.com.

🗓️ 10. Data Retention Periods

We keep your information only as long as necessary to:

  • Fulfil your order and delivery
  • Meet legal, accounting, and tax obligations
  • Support your account or service history

Usually, customer records are retained for 6 years after your last purchase, in line with UK business regulations.

🌍 11. International Data Transfers

Some service providers (e.g., Google, Meta) may process data outside the UK. We ensure all international transfers meet UK GDPR adequacy requirements, using Standard Contractual Clauses where necessary.

🔗 12. Third-Party Links and Services

Our website may include links to third-party sites (e.g., publishers, social media). We are not responsible for their privacy practices or content. We recommend reviewing each site’s Privacy Policy before submitting personal data.

🔄 13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect business or legal changes. Updates will be posted on this page with a new “Effective Date.” We encourage you to review this page regularly to stay informed.

✉️ 14. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us:

Zoblit Limited T/A LetsBuyBooks.com
📧 Email: support@letsbuybooks.com
🌐 Website: https://www.letsbuybooks.com
📍 Registered Address: 33 Homeway Road, Leicester, LE5 5RH

We’ll aim to respond to all privacy requests within 30 days.